Conditions of Entry
For everyone’s safety and enjoyment of Universal Orlando Resort, note the following:
- All visitors must pass through metal detection
- All bags, backpacks, purses, packages, and personal items are subject to X-ray and/or additional inspection prior to entering CityWalk or Theme Park(s)
- We recommend you leave unnecessary articles in your car and secure valuables in your trunk.
- Guests under the age of 18 without theme park admission (or separately ticketed events, as applicable) are required to depart at 8 p.m.* unless they are accompanied by a parent/guardian, staying at a Universal hotel, have a CityWalk restaurant reservation, have tickets for Hollywood Drive-In Golf or Universal's Great Movie Escape.
Prohibited Items
- Explosives, weapons, items that can be used as or has the appearance of a weapon
- Alcohol or drinks containing alcohol
- Marijuana or any item containing Cannabis or related paraphernalia
- Illegal items
- Power driven or radio frequency-controlled devices*
- Outside food or beverages**
- Coolers***
- Glass
- Suitcases/Bags with wheels
- Folding chairs
*Only devices utilized as a mobility device are permitted.
**Permitted items include bottled water (2 liters per guest max), any food required for medical purposes, medically indicated nutritional supplements, or for special dietary needs, and baby food/baby formula.
***Only soft-sided cooler smaller than 8.5" wide x 6" high x 6" deep are permitted.
Clothing / Costume Policy
- Proper attire, including shirts and shoes, must be worn at all times
- No clothing likely to incite a disturbance or display offensive language or content
- No clothing, costumes, or accessories that represent someone as emergency personnel, create a false impression of employment by Universal, or are deemed inappropriate for a family environment
- No costume masks, veils, or long trains. Face coverings worn for medical or health reasons are permitted.
- No swords or weaponry. Any home-crafted wands must be rounded on either end and must be appropriate in nature.
- Costumes cannot exceed 28” wide x 80” high. Costumes are subject to secondary x-ray screening.
- Some costumes may not be permitted on certain attractions for safety concerns.
- If a guest is spotted in a costume that is not deemed permissible, the guest will be asked to change into something more appropriate or exit the park
Outside Food And Drink Policy
We offer a variety of food options at venues throughout the entire destination. However, we understand that guests may need to bring outside food or drink. Only accepted items are permitted.
Acceptable Items
- Bottled Water (maximum 2 liters per guest)
- Any food required for medical purposes, medically indicated nutritional supplements, or special dietary needs
- Baby food/baby formula
- Food cannot require heating or refrigeration
Trained Service Animals are welcome. Animals who do not meet the definition of a Service Animal will not be permitted in the park.
- Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Universal Orlando Resort Hotels
For your safety and enjoyment of Universal Orlando Hotels, please note the following:
Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels.
Code of Conduct
To provide a safe, secure, and pleasant environment for all our guests, the following are strictly prohibited:
- Picketing, distributing literature, petitioning, or soliciting
- Line jumping at any time or location
- Loitering, blocking entrances, exits or escalators, or walking in groups in a manner that purposely obstructs or inconveniences others
- Physically or verbally threatening or harassing any person including the use of obscenity or fighting
- Engaging in conduct that is disorderly, disruptive or which may endanger others. Conduct includes running, jogging, and the use of skateboards, roller blades, bicycles, scooters, or radios.
- Carrying or possession of any weapons, or items that can be used as a weapon
- Wearing clothing or costumes that are not aligned with the clothing/costume policy or failing to be fully clothed. Clothing, costumes, or accessories cannot represent someone as emergency personnel, create a false impression of employment by Universal, or be inappropriate for a family environment
- Smoking outside of designated areas
- Not securing selfie sticks on attractions
- Commission of any act defined by Federal, State or Local law or ordinances as a criminal activity.
Smoke in Designated Areas
In accordance with Florida Amendment 6, all restaurants and bars that serve food are smoke-free areas. Smoking is permitted only in designated areas.
Each Universal Orlando Resort theme park has one designated smoking area:
- Universal Studios Florida’s area is located on the backside of Central Park.
- Universal Islands of Adventure’s area is located in the Port of Entry lower landing.
- Universal Volcano Bay’s area is located in Wave Village (East).
- Near each theme park’s exit
- Lower lagoon landing in front of Hard Rock Cafe® Orlando
- To the left of Red Coconut Club
- Outside of Universal Cinemark and Hollywood Drive-In Golf™.
Details are subject to changes and/or cancellation without notice.
Universal Parks & Resorts Vacations™ Severe Weather Policy
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While an incredible vacation awaits at Universal Orlando Resort™, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.
We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-711-0080.
Terms & Conditions:
- If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures.
- Waiver of cancellation or modification fees applies to hotel accommodations and Universal Orlando theme park tickets when booked through Universal Orlando including when purchased as part of a Universal Parks and Resorts Vacations package.
- Please note that this policy does not apply to hotel reservations, whether booked as room only or as part of a vacation package, when made after a Hurricane or Tropical Storm warning has been issued or state of emergency is declared for either Orlando or your place of residence.
- Availability of same accommodations and room rates cannot be guaranteed for rescheduled vacations dates.
- If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
- The policy does not apply to certain group related bookings including special events. Guests with group rates must contact their respective meeting/group planner directly for cancellation policy.
- Guests calling to cancel or modify bookings must be 18 years of age or older.
- If you have purchased a Universal Parks & Resorts Vacations package via travel financing with Uplift you will not be charged interest as a result of a cancelled vacation due to a hurricane or tropical storm.