Check-In And Check-Out Times
Hard Rock Hotel^® check-in at 4 pm, and check-out is at 11 am. You may check out by television, phone, express check-out drum in the lobby or traditional check-out at the front desk.

Your Universal Express Unlimited^™ Benefit
When you stay at Hard Rock Hotel^®, you'll receive free^* Universal Express Unlimited^™ to skip the regular lines at participating rides and attractions at Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal's Volcano Bay. Your room key is your Universal Express Unlimited^™ Pass and is valid from the time it's issued to you until Universal Orlando Resort theme parks close on the day of your check-out/departure. Separate theme park admission is required.

Deposit Requirements
The credit card will be charged within five business days of the booking date, and the deposit is equal to one night’s room rate plus tax. Arrivals within five days of booking will have their credit card charged upon hotel check-in. Full cancellation policies apply.

Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Accepted Forms of Payment
For reservation deposits, cash and traveler's checks are not accepted. Once you arrive at Universal Orlando Resort, any additional hotel charges may be paid with the following forms of payment (plus cash and traveler’s checks):

• American Express^®
• Diners Club International^®
• Discover^®/NOVUS
• Japanese Credit Bureau (JCB)
• MasterCard^®
• Visa^®

Transportation
Premier hotels offer complimentary shuttle bus and water taxi transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal’s Islands of Adventure. An additional dedicated bus route connects the Premier hotels to Universal’s Volcano Bay water theme park. Walking paths connect the Premier hotels to Universal CityWalk, Universal Studios Florida, Universal’s Islands of Adventure and the other Universal hotels.

Airport Transportation
Universal's SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service
The Avis desk is located in the hotel lobby and is open seven days a week from 8 am – 6 pm. To make a reservation^††, call 800-823-4733.

Overnight Guest Parking
Self parking: $36* plus tax per night, per vehicle
Valet: $45^* plus tax per night, per vehicle

Day Guest Parking
Self parking: $53*
0-5 minutes: Complimentary
5 minutes – 30 minutes: $10^* plus tax, per vehicle
30 minutes or more: $50^* plus tax per day, per vehicle
Valet: $56^* plus tax, per vehicle

^*Rates are subject to change without notice.

All hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Accessibility Features:

• Closed-caption television
• Closets with rods 48" high
• Doors with peepholes 3' 6" from the floor
• Entry doors 36" wide
• Roll-in shower stall with adjustable shower head, or combination shower/tub with adjustable shower head, tub seat and hand bar
• Smoke detector with light
• Toilets with hand bar

• All entrances to individual guest rooms include the room number in braille.
• Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room

• Buena Vista Rentals - https://www.buenavistascooters.com/
• BP Mobility - https://www.bpmobility.com/
• Scooter Bug - http://www.scooterbugmobilityrentals.com/orlando.html
• Apple Scooter - https://www.applescooter.com/

Pack and plays are complimentary. Rollaways are available on a first-come, first-served basis through Star Service Hotline for $35 per day, plus 12.5% sales tax (one rollaway allowed per room).

Extra Person Charge

• An additional daily charge of $55 per extra adult applies for more than 2 adult guests per room. Maximum occupancies may require a rollaway at an additional fee plus tax per day. Only one rollaway is allowed per room. Available on a first come first serve basis.

For your safety and enjoyment of Universal Orlando Hotels, please note the following:
Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels.

Click here to view all Universal Orlando Resort policies & restrictions.

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando hotel. There must be at least one person in the reserved room who is 21 years of age or older.

Modifying Your Reservation
Reservation name changes are not allowed and, if necessary, the reservation will need to be canceled and resubmitted. Modifications to existing reservations are subject to availability at time of change. To retrieve your reservation, click here.

Pet Policy
Special treatment for your furry friends begins at check-in. You'll receive a pet bowl and tag, welcome treat, local dog-walking routes and area pet services such as vets, pet shops, groomers and more.

Pets are permitted for a $150^††† fee in a pet-friendly room category (if you book a non-pet room, you’ll be re-assigned one upon arrival) with no more than two pets in any one guest room. Please make arrangements with housekeeping for daily room cleaning during your stay. Dogs may be walked in designated places, and are not allowed at pool, lounge or restaurant areas. Should your pet’s behavior result in guest complaints, you may be asked to board your pet in an outside shelter. You must bring proof of your pet’s up-to-date vaccinations, as well as current records from a licensed veterinarian. Pet-friendly rooms include:

Garden View Guest Rooms

Please note that Club level rooms do not participate in this program. For the complete Loews Loves Pets Policy, click here.

Smoking Policy
All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy
While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720.

Travel Agents
Universal Orlando Resort has a variety of booking options for travel agents. For more information, visit our Universal Travel Agents website or call (800) 331-3134.

Meeting Planners And Groups
Universal Orlando Resort Meetings And Events offers meeting planners a multitude of exciting options. For more information, visit our Universal Orlando Resort^™ Meetings And Events website or call (888) 331-9108.

If your group is booked at one of the Loews Hotels at the resort and you need to make a reservation, please call (866) 360-7395.

Florida Green Lodging Certification
Hard Rock Hotel^® is a certified member of the Florida Green Lodging program. This hotel reduces waste, conserves natural resources and prevents pollution by using cost-saving “green” practices such as:

• Education and communication for team members and guests
• Food donation or composting
• Linen and towel re-use
• Recycling bins in common areas, guest room newspaper recycling
• Reducing energy and resource consumption
• Using biodegradable or recycled products

Overall Resort

• AAA Four Diamond Award; 2002 – 2016
• Hotels.com; Loved by Guests Award - 2016
• TripAdvisor – Travelers’ Choice Award – Top 25 Hotels for Families – 2015, 2017
• TripAdvisor, Certificate of Excellence Hall of Fame; 2015
• TripAdvisor, Certificate of Excellence; 2011–2015
• Travel Weekly 2015 Magellan Awards
  • Silver Magellan Award for Best Overall Family Resort/Hotel
  • Silver Magellan Award for Best Pool Design
• Booking.com Award of Excellence; 2014
• Bring Fido – Fido’s Favorite award - 2016
• Conde Nast Traveler, Top Resorts in Florida (Central) – 2016
• Family Vacation Critic Favorite – 2014 - 2016
• Successful Meetings, Pinnacle Award; 2014, 2015
• Travel Republic Hotel Awards – Score 9.4 – 2017
• U.S. News & World Report, Best Hotels in the U.S.A.; 2013
• U.S. News & World Report, Best Hotels in Florida; 2015
• Virgin Holidays – Best Hotel in Florida Gold Award – 2009, 2015
• Virgin Holidays Supplier Gold Awards – Best Hotel in Florida 2015

• TripAdvisor, Certificate of Excellence – The Kitchen; 2011–2015
• TripAdvisor, Certificate of Excellence – beachclub; 2015
• TripAdvisor, Certificate of Excellence Hall of Fame, winner of Certificate of Excellence five years in a row - The Kitchen; 2015
• Wine Spectator – Award of Excellence – The Kitchen; 2014, 2016